Privacy Policy myiwin88 – The Personal Data Protection We Promise

This Privacy Policy applies to all personal information collected, processed, or stored by myiwin88 in the context of providing our online entertainment platform services. This includes but is not limited to information collected through:

• The official myiwin88 website at myiwin88.win
• Myiwin88 mobile app for Android and iOS
• Customer support channels including live chat and email
• Account registration process and identity verification (KYC)
• Financial transactions including deposits and withdrawals

Myiwin88 collects various categories of personal data depending on the nature of your interaction with our platform. Below is a summary of the data we may collect:

Myiwin88 collects your personal data through various methods:

Directly from You

• The account registration form where you enter your name, email, and other personal details.
• The KYC verification process when you submit identity documents.
• Information you provide when contacting customer support.
• Payment details you enter when making a deposit or withdrawal.

Automatically

• Server logs recording IP addresses, access times, pages visited, and any errors that occurred.
• Cookies and similar tracking technologies that collect information about your browsing habits.
• Device data collected through the myiwin88 mobile app when you grant the required permissions.

From Third Parties

• Identity verification service providers and third-party KYC check providers.
• Payment service providers that process your transactions.
• Fraud prevention agencies and financial background check databases.

Myiwin88 uses your personal data only for legitimate and relevant purposes as follows:

• Account management: To create, verify, and manage your member account, including the KYC process required by law.
• Service provision: To allow you to access and use all features and games available on the myiwin88 platform.
• Transaction processing: To securely process deposits, withdrawals, and all financial transactions related to your account.
• Service communications: To send important notifications related to your account, transactions, changes to terms, or security issues.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse.
• Customer support: To effectively handle your enquiries, complaints, and technical support requests.
• Marketing (with consent): To send promotional offers, bonuses, and new product information only where you have given explicit consent.
• Legal compliance: To fulfil our obligations under applicable laws, regulations, and directives from relevant authorities.

Myiwin88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your personal information in the following limited circumstances:

• Service providers: Technology providers, payment service providers, KYC companies, and customer support agents who have signed strict confidentiality agreements and only use your data for specified purposes.
• Legal authorities: If required by law, court order, or official directive from a competent government authority.
• Fraud prevention: To fraud prevention agencies or relevant industry bodies for the purpose of protecting the platform and other members.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, personal data may be transferred as part of the business assets with appropriate notice given to you.

In all data sharing cases, myiwin88 ensures appropriate protections are in place and that sharing is kept to the minimum necessary.

Myiwin88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your browser or app and the myiwin88 servers is protected by the highest-grade SSL/TLS encryption.
• Encryption of data at rest: Sensitive data such as financial information and identity documents is encrypted when stored in our database.
• Access controls: Access to member personal data is granted only to myiwin88 staff who require it to perform their duties, based on the principle of least privilege.
• Two-factor authentication: Two-factor authentication is available for all accounts and is mandatory for high-risk operations such as large withdrawals.
• Continuous monitoring: Our security monitoring system operates 24/7 to detect and respond to any security threats in real time.
• Periodic audits: Our security systems and procedures are regularly audited by independent security experts.

Myiwin88 retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by law:

• Active account data: For as long as your account is active or until you request account closure.
• Financial transaction data: Minimum 7 years after the transaction occurs, in line with anti-money laundering legislation and financial record-keeping requirements.
• KYC documents: Minimum 5 years after account closure or document expiry date, whichever is later.
• Support communication logs: 3 years from the date of last communication.
• Technical and security logs: 12 months for standard logs, 3 years for security incident-related logs.

Once the defined retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by myiwin88. To exercise any of these rights, contact our privacy team via customer support.

Myiwin88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us improve performance and usability.
• Functional Cookies: Stores your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics Cookies: Helps us understand platform usage patterns in aggregate (without identifying individuals) for service improvement purposes.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some myiwin88 platform features.

Myiwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or newly introduced platform features.

When material changes are made to this Policy, we will notify you via:

• In-app or on-site notifications from myiwin88.
• An email sent to the address registered to your account.
• Update the "Updated" date at the top of this document.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how myiwin88 handles your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: The fastest option — available 24/7 directly through the myiwin88 platform or app.
• Privacy Email: [email protected] — for written enquiries that require an official record.

Our privacy team will endeavour to respond to all enquiries within 3–5 business days. For data subject rights requests such as access or deletion, a longer timeframe may be required depending on the complexity of the request.

Note: This Privacy Policy and all privacy-related communications are available in both Bahasa Melayu and English. In the event of any discrepancy between the two versions, the Bahasa Melayu version shall take precedence for users in Malaysia.